Edeka

How can I top up my Edeka credit?

With the Edeka recharge service you have the choice either to recharge conveniently automatically or to recharge immediately with a once-off top-up.

What payment methods are there?

You can choose from the following payment methods for automatic top-up:

PayPal
Credit card (MasterCard, Visa)

With immediate once-off top-up, you can choose from the following payment methods:

Paypal
iDeal
Credit card (MasterCard, Visa)

Once-off immediate top-up

With immediate top-up, you will be asked to enter the required data in just a few clear ordering steps. You can always click on "Back" to make corrections. The details are checked directly online and you can access your credit a few moments after confirmation.

Automatic charging

With automatic top-up, you can choose 3 reasons when and why your credit is topped up.

Top up on a day of the month chosen by you (e.g. Always on the 7th of a month)
Top up on a day of the week chosen by you (e.g Every Monday)
Top up when your credit drops below € 2

How can I change my auto top-up settings?

On your account you can click on “View auto top-ups” button. Here you can reconfigure your automatic top-up or change a payment method linked to an auto top-up.

How to delete an automatic top-up?

Login to your Edeka account and go to the "My Account" page by clicking the icon on the top-right side of the page.
Select the "View auto top-ups" button.
Find the auto top-up you want to delete and click on the "Delete".
Confirm that you are sure you want to delete the auto top-up.

I entered an incorrect mobile number when topping up. What now?

We can only change the phone number if the order has not been successfully placed. If the number you entered happened to be another valid phone number, we can unfortunately no longer undo the top-up.

Why do I get an error message when paying by credit card?

An error message can have various causes (e.g. exceeding the maximum credit, incorrect information or maintenance work on the systems of your credit card company). Each error message must be clarified individually.
Alternatively, you can pay with a different payment method.

What are the benefits of registering?

With a registered account you benefit from a simplified ordering process. You can also save your data, view previous top-ups and manage your automatic top-ups.

How can I see my order history?

As a registered customer, you have the option of viewing your order history on your account page.

How can I change my password?

On you account page you will find the “Change password” button.

How do I manage my payment methods?

Select your account. You can manage payment method under “Payment settings”.

Who or what is Alphacomm Solutions B.V.?

Alphacomm Solutions B.V. is the official partner of Edeka for instant and automatic top-ups. It carries out prepaid top-ups for the customers of Edeka .